Nobody has to be home when your lawn is mowed. All we need is access to all areas of your property that have grass. Our team will close all fences and doors, that we have accessed, when we leave.
Other than a rain delay, extreme heat, or a very rare circumstance we should never miss a scheduled cut. In the case of a delay we will always be out the following day. If you are looking at your lawn and do not believe someone has been out please call us within 48 hours of your scheduled cut so we may investigate the issue and get it resolved immediately.
Under our service agreement, we bill your account immediately after a service is performed. The following business day, we then automatically charge your saved credit card for the balance. If you are on a monthly service plan with us, you will be billed at the end of the month. We accept all major credit and debit cards and do require a credit card on file for service. This allows us to provide the best service at the best price.
Contact our office right away. Any time you see potential damage that may have been caused by our mowing crews please let us know right away. We have vendors and staff members on call to handle these situations right away. Please do not contact an outside vendor for the repair before contacting us.
Our mow prices are based on the size of your lawn. We use software that is based on google maps and allows us to measure the square footage of your grass. The lower the square footage, the lower your price.
Rain is the most common cause of any delays with your mowing. We do our best to work through light to medium amounts of rain when safe depending on the upcoming forecasts. If we get behind for any reason we will always be out the following day. We never skip properties or leave work incomplete due to delays.
We appreciate your letting us know if you have any pets that are kept outside so that the crews will be aware of them. Our crews will make every effort not to let your pet through the gate, but we cannot guarantee your pet will not escape from your yard. Please leave your pets inside on your scheduled service days. Please pick up all pet droppings, toys, large bones, large rocks, etc. the day before we mow. If hit by a lawn mower, objects like these in your yard are hazardous to our workers and others. Serious damage can occur to your property, our equipment, or our crews.
There are a number of ways for you to communicate any and all concerns or questions.
1. Email our office directly at Service@irishlawnandlandscaping.com
2. Call or text our office at (540) 212-4232. We encourage you to NOT try and communicate your needs with our staff while at your home because they oftentimes do not have the ability to notate your account and oftentimes this will create an issue down the road, however, you are more than welcome to do so and we will always do our very best to ensure your needs are met.
Typically, our team will leave grass clippings in the lawn as it is more valuable for your lawn as it returns nutrients to the soil as the clippings decompose. Our team will remove grass clippings upon request.
We do not offer one time mows for new customers, but we can schedule you for a short-term lawn care package to take care of your needs. If you are on a monthly program with us, we can take requests for one-off mows.
